Returns & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Order Cancellation
You can cancel your order any time before it is dispatched by emailing kalyanjafashion@gmail.com or messaging us on WhatsApp at +91 94270 12647 with your order number. Once an order has been dispatched, it cannot be cancelled, but you may request a return after delivery as per this policy. For prepaid orders cancelled before dispatch, the full amount is refunded to your original payment method within 5-7 business days.

How to request a return
The fastest way is through your Kalyanja account: sign in to your account, open your order, and select Request return. You can also email us at kalyanjafashion@gmail.com.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, unwashed, with all original tags attached, and in its original packaging.

Once your return is approved, we will arrange a free reverse pickup from your address. Please keep the item packed and ready. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order on delivery and contact us within 48 hours if the item is defective, damaged, or incorrect — we'll make it right. We recommend taking an unboxing video, as it helps us resolve such claims faster.

Non-returnable items

  • Stitched, altered, or customized items (e.g. custom-stitched blouses or items made to your measurements)
  • Sarees on which fall-pico work has been done

Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to get the item you want is to request a return for the item you have, and once accepted, place a new order.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, your refund will be processed within 10 business days:

  • Prepaid orders: refunded to your original payment method.
  • Cash on Delivery (COD) orders: refunded via bank transfer / UPI — our team will contact you for your details.

Banks and card companies may take additional time to post the refund. If more than 15 business days have passed since approval, please contact us at kalyanjafashion@gmail.com.